Vol. 12 No. 8 – November/December 2012

Concrete Artisan Prides Himself in Jobs Done Right, No Matter the Cost

The president of Artistic Concrete Surfaces, an award-winning company in Olathe, Kan., Mike Denny says that his commitment to quality sometimes drags on the business. “I’d rather lose money on a job instead of doing a job that didn’t look right. I have a good reputation for making sure everything is done above and beyond what people expect."

Successful Contractors Offer Good Customer Service

Turning a profit in today’s construction industry is no accident. This is why it is essential — now more than ever — to practice the strong fundamentals that every successful business is built on. I witnessed a perfect example of such a business this fall and it made me rethink my effort as a decorative concrete professional.