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Successful Contractors Offer Good Customer Service

Turning a profit in today’s construction industry is no accident. This is why it is essential — now more than ever — to practice the strong fundamentals that every successful business is built on. I witnessed a perfect example of such a business this fall and it made me rethink my effort as a decorative concrete professional.

Concrete Artisan Prides Himself in Jobs Done Right, No Matter the Cost

The president of Artistic Concrete Surfaces, an award-winning company in Olathe, Kan., Mike Denny says that his commitment to quality sometimes drags on the business. “I’d rather lose money on a job instead of doing a job that didn’t look right. I have a good reputation for making sure everything is done above and beyond what people expect."

Why Penetrating Sealers Are Sometimes Your Best Choice

One of the most common questions I get asked is, “What is the best sealer?” My answer to this is, “It depends.” While this may seem like I’m dodging the question, it really gets to the heart of the issue. Selecting a finish solely based on how good it is said to be can often lead to undesirable results.