You will get complaint calls regarding your contracting, and this day needs to be planned for. Your customer may have a legitimate complaint or may need some educating. Nevertheless, not responding to the complaint will only aggravate the situation.
Tag: Customer Service
Pricing a Polished Concrete Job
Pricing a polished concrete job is hardly cut and dried. There are many things to consider. There are more obvious factors, such as labor, fuel (diesel will probably be your largest expense next to labor), tooling, and travel expenses. There are also various factors about the floor itself that must be considered.
Teaching Maintenance to Your Customers is Key
From presale to reseal, educating customers in how to maintain their decorative concrete is a lengthy process.
Communicating Standards Through Industry Specifications
Too often we take the written word as gospel, but is that truly smart? Do we know what, or who, stands behind the words we read? After all, paper will not refuse ink. Our industry is growing, and as the industry grows, so do the misrepresentations and misunderstandings.
The Questions You Should Ask When Considering Decorative Concrete
There is nothing more stressful than deciding on the best path for your business. Making the right decision at the right time is very important in growing and in perfecting the decorative craft. I had to answer each of the questions below at some point in my decorative journey and I’m guessing so will you.
Relationship Marketing to Grow Your Business
Decades ago our country moved from an industrial economy to a service-based economy. More recently, that service-based economy has further evolved into an experience-based economy. Customers are wanting — and businesses are providing — an added experience and feel to compliment customer service.
Customers Who Need Special Handling
We all need new business, but distinguishing between reasonable and unreasonable buyers is important. The difference between a deal breaker and an issue that is merely an obstacle can be a loss or profit of thousands of dollars.
Listening to Your Customers Pays Off in the End
Being successful in business, as in life, is knowing when to be right, and when to allow the other person their thoughts and views, especially when the “other” person is a potential or existing customer.
Growing Your Decorative Concrete Business by Offering Less
Decorative concrete has become the fastest growing segment of the concrete industry. But in part because of this, the decorative market rarely allows individual contractors to effectively master and install each type of decorative concrete.
Talking the Talk, Walking the WOC
Walking the walk, not just talking the talk, is more important than ever for our young industry. As the polished concrete industry enters its second decade, we’re still the infants of the floor coating and floor covering industry, an industry that is worth more than 25 billion dollars annually.
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